One aspect of COVID-19 and its accompanying restrictions that has seriously shifted the ways in which businesses operate is the need for remote workWhile it has become a standard across the country for many industries, there have been some challenges that businesses have had to overcome in order to fully facilitate a remote workforceHR departments spanning across various industries have a rough go at it, specifically in regards to maintaining open enrollment engagement and health benefits for their employees.
While it’s easy to sympathize with these HR departments, it’s hard to deny the fact that employees have every right to be anxious about the outcomes of the pandemicNearly every employee must’ve experienced some form of loss within the past two years, so their attention being off their health benefits or open enrollment periods is totally understandableAll that said, it’s the responsibility of their employer to identify and act upon ways to ensure these employees are cared for through the policies they offerThe major difference? It’s all done digitally now.
Businesses that continue to struggle improving engagement or explaining these policies to their employees have elected to hiring business process outsourcing providers to simplify this process for themWith the solutions these firms offer, businesses are capable of improving engagement in open enrollment periods and covering more of their employees than ever before.
Tailor-Made Approaches For Your Business
Hiring these BPO providers ensures that your business begins approaching the issues with more advanced tacticsWhat was once considered effective has to be reconsidered, for example, in-person meetings are much harder to set up compared to a Zoom meetingThe solutions that businesses develop for the sake of open enrollment must utilize the technology and accompanying guidance from experts to be sure their employees are receiving the best care.
Every piece of material that covers the policies offereda business will go digitalOnce these digital documents are distributed, business can hold a virtual event coupled with their BPO firm in order to further inform employees and offer guidance regarding the enrollment steps that will be upcomingOnce the microsite for enrollment is opened, businesses and their BPO firms should encourage employees to enroll in a timely mannerThey can also be present within the microsite offering live help to any employee unsure or struggling.
Struggling to believe your organization can ever turn its next open enrollment period around? It might be time consider how a BPO service provider can help make the changes necessary to ensure your employees are receiving the best care possibleFor more information on the types of open enrollment services that these BPO providers offer, please take a minute to review the infographic included alongside this post.
